We offer refunds if your purchase is faulty or unused, unopened and in its original condition. Please email customercare@tinabeautyandskin within 14 days of your purchase date with your order number and full name with the reason for your refund request. You will be responsible for the return of goods and the shipping cost of the return. We have the right to refuse a refund if the product has been opened and used and the item is not faulty upon inspection. By using this website, you agree to these terms. If you disagree, do not use this website. We do not offer exchanges.